Refund Policy

Refund Policy

SECTION 1 - Returns & Refunds

All conditions adhere to The Australian Consumer Law Consumer Rights & Guarantees. Your purchase implies agreement with the following terms. For any concerns, contact us through the 'Contact Us' page.

  • Money-Back Guarantee: Valid for 14 days. If you change your mind within this period, you're entitled to a full refund.

  • Refund Requests After 14 Days: Must demonstrate a broken/faulty product. Provide evidence of the product's condition upon arrival and an explanation for the delay. No time limit for refunds if the item arrives faulty.

  • Refunds Not Applicable If 14 Days Elapse and:

    • You changed your mind
    • You placed the order by mistake and informed us after 14 days
    • You found a cheaper alternative
    • You misused the product against advice, causing damage
    • You no longer have use for it
    • You were aware of faults before purchase

  • Product Care: Use products with care. Damage caused by external substances or liquids is not our responsibility beyond the 14-day period.

  • Refunds Without Return: Refunds may be granted without return. The product must remain in good condition.

  • Refund Process: If a return is required, contact us with your order number. Return shipping paid by the customer initially. Upon receipt, we'll reimburse shipping costs via bank transfer or PayPal.

  • Processing Time: Refunds processed within 5-10 business days, excluding holidays and weekends.

SECTION 2 - Late or Missing Refunds (if applicable)

  • Check Bank Account: Verify your bank account. Contact your bank if needed.

  • Contact Us: If no refund is received after up to 5 business days, contact us via the contact form for assistance.

SECTION 3 - Shipping

  • Return Shipping Costs: Covered if the product is faulty or returned within the 14-day period.

  • At Our Discretion: Anything outside the refund policy (past 14 days and not due to a faulty product) is at our discretion.

ENDING NOTES & RECAP

  • Contact Us: For further questions, reread this page and contact us through the Contact page.

  • Preferred Communication: Contact through the website's contact form for prompt responses.

  • Resolution Approach: Seek civil resolution. Contact us to resolve any concerns.

  • Shipping Information: Visit the 'Shipping Information' page on our website for postage times.

  • Appreciation: We appreciate your business. All products are shipped directly from local Australian warehouses. Thank you for choosing us